Track your parcel
Every order gets a tracking link by email as soon as it is dispatched — usually within a few hours of you placing it. The link opens the carrier page with live status.
I did not get a tracking email
- Check the spam or promotions folder for a message from hello@riskrole.com
- Give it until the next business day — labels are generated when the parcel is picked, not when you order
- Still nothing? Email us your order number and we will pull the parcel up immediately
Tracking has not moved in a while
International parcels regularly sit at a sorting hub for 2–4 business days with no scan activity, then jump several stages at once. If there has been no movement for 7 business days (US) or 14 business days (international), contact us and we will open a trace with the carrier.
My parcel says delivered but it is not here
- Check around the property, and with neighbours
- Ask your local post office — most "delivered" disputes are a hold-at-depot
- Email us within 14 days and we will raise a claim with the carrier for you
Need a hand?
Send your order number to support@riskrole.com and we will take it from there. Prefer a form? Use the contact page.